At SuShive, we firmly believe in Trust Over Trade. Unlike unverified social media pages, we operate a fully registered professional storefront with safe payment methods via Razorpay, live automated shipment tracking, defined 5-day return/exchange timelines, and dedicated 24/7 chat support. We don't just sell a product; we ensure an authentic, secure, and premium shopping journey from start to finish.

Our watches are premium, high-quality timepieces that give you the exact same luxury look, feel, and functionality as top international brands, but without the heavy price tag.

We source our products directly from the same global manufacturing hubs in China where many big companies get their watches made. Instead of making you pay thousands of rupees just for an expensive brand tag and marketing, we cut out the middlemen and pass the savings directly to you. Our goal is simple: to help you wear your dream luxury watch without burning a hole in your pocket!

Definitely! Every timepiece comes securely packed in a complimentary hard-case watch box. This ensures your SuShive order stays completely safe during delivery and looks incredibly classy for gifting.

However, if you are looking to get the original brand box (OG box), just reach out to us through WhatsApp or our social media support, and our team will help arrange it for you. (Please note: OG boxes come at an additional cost and require an upfront payment)

We use high-quality materials and premium plating so your watch keeps its luxurious shine. With basic everyday care—like keeping it away from direct contact with strong perfumes, harsh chemicals, and heavy sweat—the finish will stay looking brand new for a very long time.

Yes, our watches are designed for daily wear. They are water-resistant, which means they can easily handle accidental splashes, light rain, or washing your hands. However, to keep the premium machinery safe, we recommend taking it off before swimming or taking a shower

We strictly quality-check every single watch before dispatch. But if your watch gets damaged in transit or you receive a defective piece, don't worry at all! Just send us a clear unboxing video on our WhatsApp customer support number within 48 hours of delivery, and we will happily arrange a replacement for you.

Yes, we stand by our quality! Every SuShive watch comes with a 6-month seller warranty that covers any internal machinery or movement issues. (Please note: Physical damage, glass breakage, or color fading from rough use is not covered under this warranty).

Yes! All our metal chain watches come with a standard full-size strap designed to fit all wrist sizes. If it feels a bit loose, you can easily get a couple of chain links removed from any local watch repair shop near your house for just ₹30-₹50 to get that perfect custom fit.

Once your watch is packed and dispatched, we will send you a live tracking link via SMS and WhatsApp. You can check the exact location of your parcel anytime. And yes, the delivery executive will always call you on your registered mobile number before reaching your address.

We use trusted third-party courier partners like Delhivery, BlueDart, and Ecom Express to deliver your watches safely. Because of their strict company policies, the delivery boys are not allowed to let anyone open a sealed package before the payment is collected. But don't worry at all! Just take an unboxing video when you open it yourself. If there’s any issue, our WhatsApp support team will resolve it for you immediately.

Yes, absolutely! We offer Cash on Delivery across almost all pin codes in India. (Optional: To confirm a COD order and avoid fake bookings, we only charge a small token advance of ₹99 upfront. You can pay the remaining amount in cash directly to the delivery person when your watch arrives!)

Yes, absolutely! We accept all major UPI payments, credit cards, debit cards, and net banking securely through our payment gateway, Razorpay. Paying online ensures faster processing and direct dispatch of your order.

Don't worry at all! This occasionally happens due to courier system updates. First, please check with your family members, security guard, or neighbors to see if they accepted it on your behalf. If you still cannot locate it, contact our customer support team within 24 hours. We will raise an official dispute with our delivery partners (like Blue Dart or Delhivery) to verify the digital signature and delivery coordinates.

Yes, we do! If you are looking to place a bulk corporate order or need a formal business invoice, please reach out to our support desk via email (sushivehelpdesk@gmail.com) or WhatsApp before placing the order. Provide your GSTIN and business details, and our team will generate a compliant invoice for your records.

If you choose to return an eligible product within our 5-day window, your refund is credited directly to your SuShive Store Wallet instead of your original bank account or UPI ID. This wallet balance works exactly like cash on our website—it never expires, and you can use it instantly to purchase any other watch or variant in our store whenever you like.

We deal exclusively in premium, high-tier master copies. On almost all our multi-functional and sports chronographs, the smaller sub-dials, stopwatches, and side pusher buttons are 100% fully functional, working exactly like the original designs. For basic classic models, the day/date windows work seamlessly.

We make sure your unboxing experience feels premium no matter what:

Free Box: Every order comes with a sleek, hard-cover watch box featuring the brand name. It is fully secure and perfect for storage.

Premium OG Box (Chargeable): If you are looking for the absolute ultimate presentation, you can upgrade to the premium tier. This includes the heavy ultra-hard original-style box, the official brand booklet/documentation, a branded certificate card, and a matching luxury brand carry bag. You can request this upgrade via our WhatsApp support chat.

If you notice an error in your shipping address, please contact our support team within 24 hours of placing your order. We can easily update the address in our system before dispatch. However, once the watch is handed over to partners like Xpressbees or Ecom Express, we cannot change the destination route.

While we offer Express Shipping (3–5 business days) across India for a small fee of ₹50, our Free Standard Shipping routes orders through regional commercial hubs. While major metro cities receive deliveries quickly within 6–7 working days, distant towns, rural pin codes, or Tier-3 locations require extra transit time through local courier sorting centers.

Claiming your warranty is incredibly simple:

1. Reach out to our customer care team via email or WhatsApp.
2. Share your original order ID and a short 10-second video showing the issue (e.g., if the seconds hand has stopped or a button is jammed).
3. Our team will verify your purchase date, cross-check it against our database, and assist you with the repair or replacement process seamlessly.