Last Updated: May 2026

At SuShive (accessible from sushive.in), available to our customers in India, your privacy is deeply valued. This Privacy Policy describes our policies and procedures on the collection, usage, and disclosure of your personal information when you purchase from our store, register an account, or interact with our services.

By using SuShive, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

Personal Data Provided Directly by You

While using our store, we collect specific personally identifiable information necessary to process transactions, manage accounts, and handle logistics. This includes:

• Identity Data: First name and last name.
• Contact Data: Email address and phone number.
• Delivery Data: Shipping address, billing address, city, state, and ZIP/postal code.

Automatically Collected Data (Usage Data & Cookies)

When you navigate sushive.in, certain data is captured automatically via browser cookies and tracking tools:

• Device Identifiers: IP addresses, browser types, browser versions, operating systems, and unique mobile device IDs.
• Behavioral Data: The specific product pages you visit, time spent on those pages, date of access, and traffic navigation habits.
• Cookies: We use essential session cookies to manage your active shopping cart and securely maintain your logged-in session, alongside persistent cookies to remember your display preferences.

2. How We Use Your Personal Data

SuShive processes your information under strict security parameters for the following operational needs:

• Fulfillment of Orders: To securely process purchase contracts, manage order logistics, and deliver original watch boxes and timepieces to your doorstep.
• Customer Support Communications: To reach you via email, SMS, WhatsApp, or phone calls regarding order tracking updates, address modifications within the 24-hour window, or support requests.
• Wallet & Account Management: To host your secure user profile and maintain your automated Store Wallet balance used for eligible returns and exchanges.
• Promotional Updates: To provide you with highly tailored news, special discount events, and curated updates regarding new variant drops in our collection (unless you choose to opt out).

3. Secure Data Sharing with Third-Party Providers

We never sell your personal information. To fulfill our commitment to a high-quality shopping experience, we share necessary data subsets with trusted logistics and transaction gateway providers:

• Payment Gateways: All transaction processing details are shared securely with our primary gateway provider, Razorpay, to authenticate and capture live credit/debit card, netbanking, or UPI payments safely.
• Shipping & Courier Partners: To route your packages across India accurately, your delivery address, name, and mobile number are shared with our logistics network partners: Blue Dart, Delhivery, Xpressbees, Ecom Express, Amazon Shipping, Shadowfax, and Smartr Shipping.
• Legal Compliance: We may disclose data if legally required to do so by public authorities or law enforcement agencies to protect against fraud, system vulnerabilities, or legal liability.

4. Retention & Storage of Data

SuShive retains your identity, contact, and shipping data only for as long as is necessary to satisfy active orders, accounting compliances, or legal dispute resolutions. Usage data is kept internal to analyze storefront security and performance metrics.

While we implement commercially acceptable encryption measures to safeguard your personal metrics, please note that no method of electronic storage or transmission over the internet is absolute. We continually work to adapt and secure our storefront infrastructure to protect your transaction space.

5. Children's Privacy

Our storefront does not consciously address or market to individuals under the age of 18. We do not knowingly collect personal metrics from children. If a parent or guardian becomes aware that a minor has provided us with shipping or contact metrics without verification, please contact us immediately so we can remove the entry from our active servers.

6. Updates to This Policy

We may update our Privacy Policy from time to time to match changing security infrastructure or logistics requirements. Any changes will be updated transparently on this page, and the "Last Updated" metric at the top of the file will reflect the revision timeline.

7. Contact Us

If you have any questions, security concerns, or clarification requests regarding this Privacy Policy or your data, you can reach our team directly:

By Email Support: officialsushivestore@gmail.com